iBizPanel Support
The customer support via cases is greatly facilitated the relationship with their customers
When a customer calls your attention to the normally open a case from their own control panel will write a message that is closed to monitoring by the service of your company. Some features of the system of support via the following cases:
* Help 100% in English, Spanish, Germany, Italy,French and many others.
* View Cases
* Close cases
* Send File through Cases
* Search by type of case: Answers, Questions, Customer ID, Closed, not closed, Monitoring, questions, comments
* Opportunity to resolve the cases of their clients resellers
Configuring automatic responses to cases
You can decide how long a case is closed down automatically.
When cases are sent updates to their customers can customize a personal message to the customer
*You can generate a series of monitoring reports
* Report Support
* Using Support
* Number of cases per customer per day.
* Response time per employee per case (time)
* Case Statistics
* Statistics response time employee